Refund policy

Last updated: October 16, 2026

All sales are final.
Every Brick×Brick piece is printed on demand, just for your order. Because of that, we don’t accept returns or exchanges for change of mind, including ordering the wrong size. Please check the size chart on each product page before you order. Our tees use EU sizing and run small, so US customers should size up.

If something’s wrong, we’ll make it right.
If your order arrives misprinted, damaged or defective, or you received the wrong item, email shop@brickxbrickconcepts.com within 30 days of delivery with your order number and a photo of the problem. We’ll send a free replacement or a refund. There’s no need to send anything back.

Lost packages.
If your order hasn’t arrived within 30 days of the estimated delivery date, email us and we’ll look into it. If it was lost in transit, we’ll reship it or refund you.

Wrong or incomplete address.
Please double-check your shipping address at checkout. If a package comes back because the address was incomplete or incorrect, we can reship it once you confirm the right address, but reshipping costs are on you.

Cancellations.
Orders go to print quickly. If you need to cancel, email us right away. Once an order has gone to print, it can’t be cancelled.

This policy doesn’t limit any rights you have under the consumer protection laws of your country.